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Book 图书名称： Conflict Management for Security Professionals
Author 作者： Andrew A. Tufano
Publisher 出版社： Butterworth-Heinemann
Page 页数： 145
Publishing Date 出版时间： 1 edition (November 6, 2013)
Language 语言：English
Size 大小： 2 MB
Format 格式：pdf
ISBN-10: 0124171966
ISBN-13: 978-0124171961
Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the traditionally reactive law enforcement approach to resolving conflict, Conflict Management for Security Professionals provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals.
Covering everything from policies and procedures to security tactics and business impact, Conflict Management for Security Professionals uniquely addresses conflict resolution from a security perspective for managers, policy makers, security officials, or anyone else who interacts with people every day. This book helps organizations create and maintain safe environments without interfering with their ability to remain profitable, competitive, and relevant.
Comprehensive and systematic conflict management and resolution program geared specifically for the needs of security managers, supervisors, and officers.Incorporates classroom and field-tested conflict resolution concepts, models, and approaches.Addresses everything from policies and programs to tactics for a wide variety of stakeholders in any private or public organization.
== Table of contents ==
Content:
Front-matter, Pages i,iii
Copyright, Page iv
Acknowledgments, Page xi
About the Author, Page xiii
Inspiration, Pages xv-xx
Chapter 1 - Introduction, Pages 3-9
Chapter 2 - The “Business-Focused” Community, Pages 11-19
Chapter 3 - Employing Organizational Safety Models, Pages 21-32
Chapter 4 - Presenting a Professional Image, Pages 33-42
Chapter 5 - Protecting Your Reputation, Pages 43-51
Chapter 6 - Developing Policies on Conflict and Violence, Pages 55-61
Chapter 7 - Use-of-Force Policies and Risk Mitigation, Pages 63-75
Chapter 8 - Involving People in Conflict Resolution Roles, Pages 79-88
Chapter 9 - The Role of Training and Trainer Standards, Pages 89-103
Chapter 10 - Verbal Conflict Resolution Strategies: Theories, Techniques, and Tactics for Resolving Conflict, Pages 107-119
Chapter 11 - Physical Conflict Resolution Strategies: Theories, Techniques, Tactics, and Tools for Resolving Conflict, Pages 121-133
Chapter 12 - Security Personnel Accountability, Pages 135-142
Index, Pages 143-150
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