Achieving Competitive Advantage through Quality Management

是 否 +2 论坛币

k人 参与回答

经管之家送您一份

应届毕业生专属福利!

求职就业群

赵安豆老师微信：zhaoandou666

经管之家联合CDA

送您一个全额奖学金名额~ !

立即领取

感谢您参与论坛问题回答

经管之家送您两个论坛币！

+2 论坛币

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.

In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers.

Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

本帖隐藏的内容

Achieving Competitive Advantage through Quality Management.pdf (5.53 MB, 需要: 5 个论坛币)

2015-7-23 06:12:49 上传

Achieving Competitive Advantage through Quality Management
需要: 5 个论坛币  [购买]

Hardcover: 312 pages
Publisher: Springer; 2015 edition (June 27, 2015)
Language: English
ISBN-10: 3319172506
ISBN-13: 978-3319172507
Product Dimensions: 9.2 x 6.1 x 0.8 inches
Shipping Weight: 1.4 pounds http://www.amazon.com/Achieving-Competitive-Advantage-through-Management/dp/3319172506/ref=sr_1_1_twi_1_har?ie=UTF8&qid=1437602018&sr=8-1&keywords=Achieving+Competitive+Advantage+through+Quality+Management

扫码加我 拉你入群

请注明：姓名-公司-职位

以便审核进群资格，未注明则拒绝

分享0 收藏1 回帖

关键词：competitive Management advantage Managemen Achieving through advantages management techniques different

发的vgfdvfd

Achieving Competitive Advantage through Quality Management
THX

THANKS FOR FOR SHARING

很好的一本书，感谢分享

谢谢分享！！

I must read this book.