[文献] 急求文献 The importance of attitude and appearance in the service encounter [推广有奖]

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superzhousi 发表于 2015-10-5 12:39:37 |AI写论文

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【作者(必填)】Dennis Nickson, Chris Warhurst, Eli Dutton

【文题(必填)】The importance of attitude and appearance in the service encounter in retail and hospitality

【年份(必填)】2005

【全文链接或数据库名称(选填)】Managing Service Quality: An International Journal, Vol. 15 Iss: 2, pp.195 - 208

http://www.emeraldinsight.com/doi/abs/10.1108/09604520510585370