发帖
雷达卡
Our increasingly complex world demands that we continuously learn in order to
survive and thrive. Luckily, it ofers us endless opportunities to learn from failures
and successes, big and small, at work and at home. This short book is a mirror
that helps us recognize when instead of learning we are too quick to blame,
punish, judge, oversimplify.
This book is grounded in theories of complexity science, resilience engineering,
human factors, cognitive science, and organizational psychology. It is also
based on what the attendees of the Awesome Postmortems workshops (which
Yulia Sheynkman and I created and have been conducting since early 2014) have
taught us about the practice of learning from failure and success.
While the incident in the book is fctional, it should be all too familiar to anyone
who works with (and in) complex systems. In an instinctive rush toward closure,
we jump to conclusions, and construct simplistic stories of what happened
and who’s to blame (or to praise). Comfortable as these stories might be, they
short-circuit our learning. Only by going beyond blame—and by working
together to overcome bias—can we construct more realistic and helpful narratives
that allow us to learn more fully. Going beyond blame enables us to make
our systems more resilient, and build more just and humane learning
organizations.
京公网安备 11010802022788号
