Part 1 Supply Chain Management: An Overview 1
Chapter 1 Introduction to Supply Chain Management 3
Part 2 Supply Issues in Supply Chain Management 35
Chapter 2 Purchasing Management 37
Chapter 3 Creating and Managing Supplier Relationships 73
Chapter 4 Ethical and Sustainable Sourcing 99
Part 3 Operations Issues in Supply Chain Management 131
Chapter 5 Demand Forecasting 133
Chapter 6 Resource Planning Systems 165
Chapter 7 Inventory Management 207
Chapter 8 Process Management—Lean and Six Sigma
in the Supply Chain 249
Part 4 Distribution Issues in Supply Chain Management 297
Chapter 9 Domestic U.S. and Global Logistics 299
Chapter 10 Customer Relationship Management 343
Chapter 11 Global Location Decisions 375
Chapter 12 Service Response Logistics 401
Part 5 Integration Issues in Supply Chain Management 445
Chapter 13 Supply Chain Process Integration 447
Chapter 14 Performance Measurement Along the Supply Chain 481