Edited by Mehmet Savsar
- Chapter 1
Five Essential Skills for 21st Century Quality Professionals in Health and Human Service Organisationsby Cathy Balding - Chapter 2
The Development and Changes of Quality Control in Japanby Kozo Koura - Chapter 3
ISO-GUM and Supplements are Utilized for QA of BCA Databy Yasuo Iwaki - Chapter 4
The Use of Quality Function Deployment in the Implementation of the Quality Management Systemby Elena Condrea, Anca Cristina Stanciu and Kamer Ainur Aivaz - Chapter 5
Quality Assurance in Educationby Geoffrey Doherty - Chapter 6
Challenges for Quality Management in Higher Education - Investigating Institutional Leadership, Culture and Performanceby P. Trivellas, P. Ipsilantis, I. Papadopoulos and D. Kantas - Chapter 7
Implementing Quality Management Systems in Higher Education Institutionsby Maria J. Rosa, Cláudia S. Sarrico and Alberto Amaral - Chapter 8
Using a Class Questionnaire for Quality Improvement of Engineering Ethics Instruction During Higher Educationby Yuji Okita - Chapter 9
Towards Learning-Focused Quality Assurance in Chinese Higher Educationby Yuan Li and Houyi Zhu - Chapter 10
Quality Assurance in Chile's Municipal Schools: Facing the Challenge of Assuring and Improving Quality in Low Performing Schoolsby Luis Ahumada, Carmen Montecinos and Alvaro González - Chapter 11
Integrated Higher Education Management: Summary of Management Approachesby Juha Kettunen - Chapter 12
Quality Assurance in the Career of Nursingby Cecilia Latrach, Naldy Febré and Ingrid Demandes - Chapter 13
Quality Assurance of Medicines in Practiceby Beverley Glass and Alison Haywood - Chapter 14
Patterns of Medical Errors: A Challenge for Quality Assurance in the Greek Health Systemby Athanassios Vozikis and Marina Riga - Chapter 15
Critical Success Factors for Quality Assurance in Healthcare Organizationsby Víctor Reyes-Alcázar, Antonio Torres-Olivera, Diego Núñez-García and Antonio Almuedo-Paz - Chapter 16
The ACSA Accreditation Model: Self-Assessment as a Quality Improvement Toolby Antonio Almuedo-Paz, Diego Núñez-García, Víctor Reyes-Alcázar and Antonio Torres-Olivera - Chapter 17
Quality Improvement Through Visualization of Software and Systemsby Peter Liggesmeyer, Henning Barthel, Achim Ebert, Jens Heidrich, Patric Keller, Yi Yang and Axel Wickenkamp - Chapter 18
Automatic Maintenance Routes Based on the Quality Assurance Informationby Vesa Hasu and Heikki Koivo - Chapter 19
Implementation of CVR / IT Methodology on Outsourced Applied Research to Internship Environment, Case, Information Technology Directorate of Bina Nusantara Foundationby Renan Prasta Jenie - Chapter 20
Improving Quality Assurance in Automation Systems Development Projectsby Dietmar Winkler and Stefan Biffl - Chapter 21
Optimization of Optical Inspections Using Spectral Analysisby K. Ohliger, C. Heinze and C. Kröhnert


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