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1.       Which of McGregor’s Theories would most likely be related to the optimal leadership style identified by Blake and Mouton’s Grid Model?  Explain your answer.

2.       Describe what a “transactional leader” is.  Identify the power source (from French and Raven’s Power Perspectives) such a leader is most likely to use in order to influence subordinates.  Explain your answer.

3.       Identify and explain five key activities in operations.

4.       Identify the shortcomings of the interview process.  Comment on whether psychometric testing is a reasonable and reliable solution to the shortcomings associated with interviews.

5.       From a financial perspective, why might a “profitable” company stop trading?

6.       What is counterimplementation and why is it likely to come about?  Which of Handy’s organisational cultural types are unlikely to experience counterimplementation?  Explain your answer.

7.       What are the barriers to effective communication within organisations?  What can people do to overcome them?

8.      “Implementing an information system is more than just putting the software on the network.”  Explain this statement with an example and discuss the implications of this for a project manager.

9.       Identify what bureaucracy is and outline its main characteristics.  What criticisms are attached to bureaucracy and under what conditions would it be appropriate to assume a bureaucratic structure?

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