根据 Google Books 的信息:
Bibliographic information
Title Customer Satisfaction and Organizational Support for Service Providers
Author Rita McMillan
Publisher University of Florida, 1997
Length 552 pages
Subjects Consumer satisfaction
Customer services
Employees
这是一篇 University of Florida 的毕业论文,而 University of Florida 的毕业论文不对外部开放,所以只能期待来自 University of Florida 的帮助了