【领导那些无法领导的人，人力资源管理】 Leading the Unleadable (2016)

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Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

by Alan Willett  (Author)



The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job.

Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with—and it’s your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches.

Once you realize the potential for change, the book’s simple steps, examples, and scripts explain how to right even the most hopeless situations. You’ll learn how to:

• Master the necessary mindset
• Explain the problem calmly in a short feedback session
• Get a commitment to change, and follow up
• Coach others to replicate the process
• Develop the situational awareness required to spot trouble even earlier in the future

Every manager has “problem people.” What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

目录截图：



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关键词：Leading 人力资源管理 Lead DING ABLE 压缩包

Good book.

thanks for sharing

说的话健健康康

学习下！

谢谢分享

感谢分享好书

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Leading the Unleadable

thanks for sharing