【精益服务企业】 Building a Lean Service Enterprise (2016) by Debashis Sarkar

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Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner

Debashis Sarkar



This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

Features

• The only current book to bring out lessons from actual Lean service initiatives
• Contains host of new tools developed and successfully used by author in Lean transformations
• Brings out leadership challenges encountered in Lean service deployment
• Provides Do’s and Don’ts that must be kept in mind on a journey of service Lean adoption
• Written in a jargon-free and easy-to-read manner so that the book can be read by both Lean change agents and those uninitiated to Lean thinking

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关键词：Enterprise Building service enter Build complexity leadership companies problems provides

感谢楼主的分享

谢谢分享。

谢谢分享，好书

精益服务企业管理？

谢谢分享

谢谢分享楼主厉害楼主万岁

书中说的也是一种方向来的，企业发展的方向来的。

少废话几

thank you