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内容:
PART ONE INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD
Chapter 1 Performance Measurement and the Need for a Balanced Scorecard
Chapter 2 Balanced Scorecard as an Enduring Management Tool
PART TWO STEP-BY-STEP DEVELOPMENT OF THE BALANCED SCORECARD
Chapter 3 Getting Started
Chapter 4
Chapter 5 Developing Performance Objectives and Measures
Chapter 6 Finalizing Measures and Developing Cause and Effect Linkages
Chapter 7 Setting Targets and Prioritizing Initiatives
PART THREE EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION’S MANAGEMENT SYSTEM
Chapter 8 Cascading the Balanced Scorecard to Build Organizational Alignment