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英文文献：Enterprise Systems Adoption and Firm Performance in Europe: The Role of Innovation-欧洲企业系统采用与企业绩效:创新的作用
英文文献作者：Fardad Zand,Cees van Beers
英文文献摘要：
Despite the ubiquitous proliferation and importance of Enterprise Systems (ES), little research exists on their post-implementation impact on firm performance, especially in Europe. This paper provides representative, large-sample evidence on the differential effects of different ES types on performance of European enterprises. It also highlights the mediating role of innovation in the process of value creation from ES investments. Empirical data on the adoption of Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Knowledge Management System (KMS), and Document Management System (DMS) is used to investigate the effects on product and process innovation, revenue, productivity and market share growth, and profitability. The data covers 29 sectors in 29 countries over a 5-year period. The results show that all ES categories significantly increase the likelihood of product and process innovation. Most of ES categories affect revenue, productivity and market share growth positively. Particularly, more domainspecific and simpler system types lead to stronger positive effects. ERP systems decrease the profitability likelihood of the firm, whereas other ES categories do not show any significant effect. The findings also imply that innovation acts as a full or partial mediator in the process of value creation of ES implementations. The direct effect of enterprise software on firm performance disappears or significantly diminishes when the indirect effects through product and process innovation are explicitly accounted for. The paper highlights future areas of research.
尽管企业系统(ES)的普及和重要性无处不在，但很少有研究存在于实施后对企业绩效的影响，尤其是在欧洲。本文为不同ES类型对欧洲企业绩效的差异效应提供了具有代表性的大样本证据。它还强调了创新在ES投资创造价值过程中的中介作用。利用企业资源计划(ERP)、供应链管理(SCM)、客户关系管理(CRM)、知识管理系统(KMS)和文件管理系统(DMS)的经验数据，研究其对产品和流程创新、收入、生产力和市场份额增长以及盈利能力的影响。该数据涵盖了29个国家5年的29个部门。结果表明，所有ES类别均显著增加了产品和工艺创新的可能性。大多数ES类别都对收入、生产力和市场份额增长产生积极影响。特别是，更特定于领域和更简单的系统类型会带来更强的积极影响。ERP系统降低了企业盈利的可能性，而其他ES类别没有显示任何显著的影响。研究结果还暗示，创新在ES实施的价值创造过程中起着完全或部分的中介作用。当通过产品和过程创新的间接影响被明确地考虑进去时，企业软件对企业绩效的直接影响就会消失或显著减少。本文强调了未来的研究领域。
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