Implementing Six Sigma and Lean

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Contents
Preface xiii
Acknowledgement xxi
About the author xxiii
Part 1 The Foundations of Quality 1
1 Quality and operational excellence 3
Introduction 3
Tools and techniques 3
What is quality 4
Hierarchy of quality 8
Cost of quality 10
Waves of quality management 11
Operational Excellence 16
2 History of the quality movement 18
Introduction 18
World class 19
W. Edwards Deming 19
Joseph M. Juran 21
Armand V. Feigenbaum 22
Philip B. Crosby 22
Hammer and Champy 23
What of the Japanese? 24
Lean Enterprise 25
Total Productive Maintenance 26
Basu and Wright and TQM 27
American and European approaches to TQM 29
Jan Carlzon 30
ISO 9000 30
Kaizen 33
Quality Circles 34
Quality Project Teams 35
Ishikawa (Fishbone technique) or Cause and Effect 35
Compatibility with FIT SIGMA™ 36
New trends 36

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关键词：Implementing Six Sigma implement Sigma Lean management techniques Sigma