Portman Hotel Co. [复制链接]

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【案例名称】Portman Hotel Co.

【作者】Charles C. Heckscher, Philip Holland

【页数】13

【格式】PDF

【语言】英语

【出版日期】1989年2月3日

【修订日期】1989年8月9日

【学科】人力资源管理 (Human Resource Management)

【案例编号】489104-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/489104-PDF-ENG

【简介】

A brand new hotel has opened with a new service strategy: import to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies, believing that the quality of its service will depend on the quality and motivation of the people, It articulates a series of employee "rights," which it tells employees are enforceable in court. Upon opening employees are excited and highly motivated but soon morale and quality problems develop. The students must evaluate the hotel's human resource management theory and practice in light of these problems.

【涉及课题】

Human resource management; Morale; Organizational culture; Participative management; Service management

【背景】

    * Geographic: California
    * Industry: Hotels
    * Company Employee Count: 400
    * Event Year Begin: 1988
    * Event Year End: 1988

【下载】

http://www.mbabbs.com/thread-426-1-1.html

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关键词：portman hotel Port HOT Man 人力资源 product service import opened