求助 ”Service Industries - Improving Competitive Performance“一文

来自：The Service Industries JournalVolume 8, Issue 2, 1988














Service Industries - Improving Competitive PerformanceRobert Johnstona

pages 202-211

Available online: 28 Jul 2006




Abstract

This article considers the importance of service industries to the British economy and how service managers and management academics can prevent the decline of the British service sector as foreign interest in it increases. The activities of four service organisations who are trying to improve their competitive performance are described.

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irsis 发表于 2011-12-22 21:27
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tks for ur help， the best answer。