求一篇英文文献（5个论坛币）

A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.
Bettencourt, Lance A.;Gwinner, Kevin P.;Meuter, Matthew L.
Journal of Applied Psychology, Vol 86(1), Feb 2001,
http://psycnet.apa.org/index.cfm?fa=buy.optionToBuy&id=2001-16970-003
http://scholar.google.com/scholar?cluster=8865145826016022031&hl=zh-CN&as_sdt=0,5