麦肯锡中国移动电话客户服务设计

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CONFIDENTIAL
China’s Mobile Telecom Services
Industry Overview
May 2023
This report is solely for the use of Firm personnel. No part of it may be circulated, quoted, or reproduced for distribution without prior written approval from McKinsey & Company.
MGMs and CSS involved in the relevant studies include the following:
Tony Perkins (BEI)Stefan Albrecht (BEI)Chipper Boulas (HKO)Peter Kenevan (TOK)Perchow Joseph Chang (SHA)Andrew Wu (HKO)Hai Wu (BEI)Jane Xing (HK)Yi Feng (BEI)Sheng F Li (SHA)Yo ...

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关键词：客户服务 中国移动 移动电话 麦肯锡 distribution