Service ManagementThe New Paradigm in RetailingEditors:
- Jay Kandampully
- …show all 1hide
ISBN: 978-1-4614-1553-4 (Print) 978-1-4614-1554-1 (Online)
The New Paradigm in Retailing
Kandampully, Jay (Ed.)
2012, XXXII, 315 p. 33 illus.
ISBN 978-1-4614-1554-1
Immediately available per PDF-download (no DRM, watermarked)
About this book
- First book to address service management as a unique competitive advantage in the retail industry
- Addresses the latest developments in the industry, such as electronic retailing, multichannel marketing, self-service technology, service innovation, and social media
- Cuts across traditional barriers between operations, marketing, human resources, and supply chain management