Managing Information Systems Ten Essential Topics

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2013
Managing Information SystemsTen Essential TopicsAuthors:

• Jun Xu,
• Mohammed Quaddus
• …show all 2hide
  

ISBN: 978-94-91216-88-6 (Print) 978-94-91216-89-3  (Online)



Ten Essential Topics

Xu, Jun, Quaddus, Mohammed

2013, XI, 166 p. 1 illus.

A product of Atlantis Press

ISBN 978-94-91216-89-3

  Immediately available per PDF-download (no DRM, watermarked)

• About this book
  

•                                         The book covers important managerial knowledge of managing information and information systems
•                                         It provides insights on current status, issues/challenges and emerging trends of information systems
•                                         It discusses strategic uses of information systems It presents essential information systems for business
•                                         It highlights critical information management skills
  

Information systems (IS)/Information technology(IT) has become an essential part and a major resource of the organization. IS/IT is a major resource that can radically affect the structure of an organisation, the way it serves customers, and the way it helps people in organisations to communicate both internally and externally, and the way an organisation runs its business. Managing information and information systems effectively and efficiently have become an essential part of the life of 21st century managers. This book is about Managing information and information systems and focuses on relationships between information, information systems/information technology, people and business. The impacts, roles, risks, challenges as well as emerging trends of information systems will be an important element of the book. At the same time, many strategic and contemporary uses of information systems such as implementing enterprise planning systems for improving internal operation, adopting customer relationship management systems and supply chain management systems to enhance relations with customers and suppliers/partners respectively, and establishing knowledge management systems for better managing organizational knowledge resources as well as using different information systems for supporting managers’ decision making in all levels will be an integral part of the book. In addition, essential and critical information systems management skills including using information systems for competitive advantages, planning and evaluating information systems, system development & implementing information systems, and managing information systems operations will be a critical part of the book.

Contents
Preface iii
1. Foundation 1
1.1 ManagingInformationas aStrategicResource . . . . . . . . . . . . . . . 1
1.2 KeyConceptsof InformationSystems . . . . . . . . . . . . . . . . . . . 2
1.3 InformationSystemsCompetenceforManagers . . . . . . . . . . . . . . 4
1.4 Critical Issuesof InformationSystemsManagement . . . . . . . . . . . . 5
1.5 EmergingTrendsandFutureDirections . . . . . . . . . . . . . . . . . . 13
1.6 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2. Information Systems for Competitive Advantages 27
2.1 Competitive Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.2 Value chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.3 Business Eco-systems and Co-opetition (Competition & Cooperation) . . 31
2.4 InnovationStrategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3. Information Systems Planning and Evaluation 41
3.1 Strategic Alignment of Information Systems Plan with Business Strategy 41
3.2 Measuring the Success of Information Systems Initiatives/Investments . . 45
3.3 FinanciallyJustifyingInformationSystems Investments . . . . . . . . . . 46
ix
x Managing Information Systems: Ten Essential Topics
3.4 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4. Developing and Implementing Information Systems 53
4.1 SystemsAnalysis andDesign . . . . . . . . . . . . . . . . . . . . . . . . 53
4.2 Project management, Change Management and Risk Management . . . . 58
4.3 Internal Development, Outsourcing, Acquisition and Use of Application
ServiceProviders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.4 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5. Managing Organization’s Knowledge Resources 67
5.1 Data, InformationandKnowledge . . . . . . . . . . . . . . . . . . . . . 67
5.2 Database, Data Warehouse and Data Mining . . . . . . . . . . . . . . . . 68
5.3 ThePhenomenonofBigData . . . . . . . . . . . . . . . . . . . . . . . 72
5.4 KnowledgeManagementandKnowledgeManagementSystems . . . . . 76
5.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6. Managing Infrastructure for Information Systems 85
6.1 HardwareandSoftwareManagement . . . . . . . . . . . . . . . . . . . 85
6.2 Networks andTelecommunicationsManagement . . . . . . . . . . . . . 90
6.3 WirelessCommunication . . . . . . . . . . . . . . . . . . . . . . . . . . 93
6.4 Managementchallenges . . . . . . . . . . . . . . . . . . . . . . . . . . 94
6.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
7. Using Information Systems for Enhancing Internal Operation 109
7.1 FunctionalandCross-functional InformationSystems . . . . . . . . . . . 109
7.2 EnterpriseResourcePlanningSystems . . . . . . . . . . . . . . . . . . . 111
7.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Contents xi
8. Using Information Systems for Improving External Relations 121
8.1 CustomerRelationshipManagementSystems . . . . . . . . . . . . . . . 121
8.2 Supply Chain Management Systems . . . . . . . . . . . . . . . . . . . . 131
8.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
9. Using Information Systems for Supporting Decision Making 139
9.1 EnablingtheOrganization-DecisionMaking . . . . . . . . . . . . . . . . 139
9.2 Information Systems for Decision Support . . . . . . . . . . . . . . . . . 141
9.3 Business Intelligence/Business Analytics . . . . . . . . . . . . . . . . . 145
9.4 ManagementChallenges . . . . . . . . . . . . . . . . . . . . . . . . . . 147
9.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
10. Information Systems OperationManagement 149
10.1 EnterpriseInformationSystemsOperationManagement . . . . . . . . . 149
10.2 Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
10.3 Global InformationSystemsOperationManagement . . . . . . . . . . . 162
10.4 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

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