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Ernie Jordan and Luke Silcock
Published in 2005 by John Wiley & Sons Ltd
Contents
About the authors ix
Foreword xi
Acknowledgements xiii
1 Thriving on risk 1
The challenge 2
Complications and deficiencies 3
The cure for your IT risk headache 6
2 IT governance framework 19
Different approaches to governance 22
Building a framework for your organization 35
Design and implementation issues 38
Case study: Aventis 42
3 IT risk portfolio 45
Introducing the IT risk portfolio 45
Implementing an IT risk management capability 60
Health check 66
Case study: European fleet management services provider 67
4 Projects 71
The impact of project failure 73
Organizational, program and project views of risk 78
Understanding IT project risk factors 82
Alternative philosophies for delivery assurance 95
Identifying, reporting and managing project risks 97
Health check 103
Case study: Agility 104
5 IT services 107
IT service failures that impact your business 109
Planning and preparation 113
Implementing IT service continuity 117
Health check 122
Case study: Police service 123
6 Information assets 125
Accessing your information assets 126
The impacts of information asset exploitation 127
The impacts of degraded information assets 129
The dimensions of security 132
Implementing information asset management 138
Health check 149
Case study: Investment management 150
7 IT service providers and vendors 153
The dimensions of service provider failure 154
The dimensions of vendor failure 163
Managing service provider risk 165
Managing multiple IT service providers 174
New and emerging risks in IT service provision 176
Health check 179
Case study: Financial services 180
8 Applications 183
The impacts of IT application failure on your business 184
The evolution of IT application risk 189
IT application risk profiles 192
Software assets and liabilities 195
The lifecycle approach to managing risks 198
Health check 201
Case study: Leading water company 203
9 Infrastructure 205
How IT infrastructure failure impacts your business 206
IT infrastructure’s evolving risks 212
Moving towards ‘set and forget’ 214
De-risking infrastructure transformation 216
Health check 217
Case study: GCHQ 218
10 Strategic and emergent 221
The impact of IT failing to support the execution of
your business strategy 222
Driving shareholder value through IT-enabled business change 227
The influence of your IT capability on business capability 230
Health check 232
Case study: Egg 233
11 IT and other enterprise risks 235
Relating the IT risk portfolio to other types of enterprise risk 235
Supporting risk-based management with IT 245
The dependence of IT risk management on broader
enterprise competencies 248
In conclusion 251
Appendix 1: Review checklists 253
References 261
Index 271
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