Salesforce CRM - The Definitive Admin Handbook - Third Edition

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Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

About This Book

• Updated for Winter '15, this book provides the latest best-practice Salesforce administration principles, real-world experience, and critical design considerations for setting up and customizing Salesforce CRM
• A pragmatic guide to the key functions for the customization and set up of the application, related to enterprise security, user and data management, process automation, analytics, and mobile features
• The features of the Salesforce CRM platform are explored using detailed, step-by-step navigation and descriptions, which offers the reader clear guidance for the customization and administration of the application
  

Who This Book Is For

This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and features.

In Detail

The book begins by guiding you through setting up users and security settings and then progresses to configuration, data management, and data analytics. Next, you will swiftly move on to how to set up organization-wide features that affect the look and feel of the application. Process automation, and approval mechanisms are then covered, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. At the end of the book, we cover Salesforce mobile apps and mobile administration, along with techniques to further enhance the system and improve the return on investment.

Prerequisites include Enterprise, Unlimited, Performance, or Developer edition of Salesforce CRM along with the System Administrator permission.

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Salesforce_CRM_The_Definitive.rar (56.32 MB, 需要: 3 个论坛币) 本附件包括：

• Salesforce CRM - The Definitive - Paul Goodey.mobi
• Salesforce CRM - The Definitive - Paul Goodey.pdf
• Salesforce CRM - The Definitive - Paul Goodey.azw3
• Salesforce CRM - The Definitive - Paul Goodey.epub

2015-2-27 00:38:46 上传

Salesforce CRM - The Definitive Admin Handbook - Third Edition
需要: 3 个论坛币  [购买]

Paperback: 460 pages
Publisher: Packt Publishing - ebooks Account (January 30, 2015)
Language: English
ISBN-10: 1784397563
ISBN-13: 978-1784397562
Product Dimensions: 7.5 x 1.1 x 9.2 inches
Shipping Weight: 1.9 pounds

• http://www.amazon.com/Salesforce-CRM-Definitive-Admin-Handbook/dp/1784397563/ref=sr_1_1_twi_1?ie=UTF8&qid=1424967324&sr=8-1&keywords=Salesforce+CRM+-+The+Definitive+Admin+Handbook+-+Third+Edition
  

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关键词：Definitive handbook Edition editio dition experience management principles critical provides

Good material

好书，感谢

Salesforce CRM - The Definitive Admin Handbook - Third Edition

了解下，好内容

thanks for sharing

谢谢分享！！正需要了解Salesforce的On-line CRM。

谢谢楼主！！！

正在学习中，谢谢分享