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Book 图书名称：Global Services Outsourcing
Author 作者： Ronan McIvor
Publisher 出版社：Cambridge University Press
Page 页数：300
Publishing Date 出版时间：Sep 6, 2010
Language 语言：English
Size 大小：1 MB
Format 格式：pdf 文字版
ISBN: 0521765463
Edition: 第1版 搜索过论坛，没有该文档
Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.
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