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1. Lascu, Dana-Nicoleta, William O. Bearden and Randall L. Rose(1995), "norm extremity and interpersonal influences on consumer conformity" Journal of business research, Vol. 32, No. 3 March, 210-212

2. Anderson, Eugene W. (1998), "customer satisfaction and word of mouth" Journal of service research, 1(1), 5-17

3. Jacoby, J. and Hoyer, W.D. (1989) The comprehension=miscomprehension of print communication: selected ndings. Journal of Consumer Research 15, 434 43.

4. Anat Toder-Alon and Frédéric F. Brunel (2007), "Does Word-of-Mouth Change with the Passing of Time?" Advances in Consumer Research, Volume 34

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关键词：lemononeplus lemononeplu emononeplus sheepmiemie miemie 文献 英文 感谢 sheepmiemie lemononeplus

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建议lz以后给出链接

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