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Case.Studies.In.Knowledge.Management
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Murray E. Jennex
San Diego State University, USA
Preface ......................................................................................................................... vii
Section I:
Knowledge Management in Support of Organizational Learning
Chapter I.
Learning from Simple Systems: The Case of JPL 101 .................................................1
Lynne P. Cooper, Jet Propulsion Laboratory, USA
Rebecca L. Nash, Jet Propulsion Laboratory, USA
Tu-Anh T. Phan, Jet Propulsion Laboratory, USA
Teresa R. Bailey, Jet Propulsion Laboratory, USA
Chapter II.
A Knowledge Management Case Study in Developing, Documenting, and
Distributing Learning ................................................................................................ 23
Brigette McGregor-MacDonald, Marsh Inc., UK
Section II:
Knowledge Management in Support of Retaining Organizational Knowledge
Chapter III.
A Case Study on Assessing the Readiness of Professional Services Company to
Build an Organizational Memory Information System .............................................. 36
Hani Abdel-Aziz, Cairo University, Egypt
Khaled Wahba, Cairo University, Egypt
Chapter IV.
Rebuilding Core Competencies When a Company Splits: A Case Study of Assessing
and Rebuilding Expertise ............................................................................................ 51
Gail Corbitt, California State University, Chico, USA
Knowledge Management Strategy
Chapter V.
Exploring the Impacts of Knowledge (Re)Use and Organizational Memory on the
Effectiveness of Strategic Decisions: A Longitudinal Case Study ............................. 66
Afsoun Hatami, London School of Economics, UK
Robert D. Galliers, Bentley College, USA
Chapter VI.
Governance of Strategies to Manage Organizational Knowledge: A Mechanism to
Oversee Knowledge Needs .......................................................................................... 83
Suzanne Zyngier, Monash University, Australia
Frada Burstein, Monash University, Australia
Judy McKay, Swinburne University of Technology, Australia
Chapter VII.
Challenges in Developing a Knowledge Management Strategy for the Air Force
Material Command .................................................................................................... 104
Summer E. Bartczak, Air Force Institute of Technology, USA
Ellen C. England, Air Force Institute of Technology, USA
Section IV:
Knowledge Management in Support of Projects
Chapter VIII.
Knowledge Management in a Project Climate .......................................................... 130
Elayne Coakes, University of Westminster, UK
Anton Bradburn, University of Westminster, UK
Cathy Blake, Taylor Woodrow, UK
Chapter IX.
Where Knowledge Management Resides within Project Management ................... 138
Jill Owen, Monash University, Australia
Frada Burstein, Monash University, Australia
Section V:
Knowledge Management is Support of Knowledge Transfer
Chapter X.
Organizational Knowledge Sharing Based on the ERP Implementation of
Yongxin Paper Co., Ltd. ............................................................................................. 155
Zhang Li, Harbin Institute of Technology, China
Tian Yezhuang, Harbin Institute of Technology, China
Li Ping, Harbin Institute of Technology, China
Chapter XI.
Supporting Research and Development Processes Using Knowledge Management
Methods ..................................................................................................................... 165
Thomas Hahn, Profactor Produktionsforschungs GmbH, Austria
Bernhard Schmiedinger, Profactor Produktionsforschungs GmbH, Austria
Elisabeth Stephan, Profactor Produktionsforschungs GmbH, Austria
Chapter XII.
Know-CoM: Decentralized Knowledge Management Systems for Cooperating
Die- and Mold-Making SMEs .................................................................................... 186
Florian Bayer, Martin-Luther-University Halle-Wittenberg, Germany
Rafael Enparantza, Centro Technológico Tekniker, Spain
Ronald Maier, Martin-Luther-University Halle-Wittenberg, Germany
Franz Obermair, Profactor Produktionsforschungs GmbH, Austria
Bernhard Schmiedinger, Profactor Produktionsforschungs GmbH, Austria
Section VI:
Issues in Knowledge Management
Chapter XIII.
Reserve Bank of New Zealand: Journey Toward Knowledge Management ............. 211
Yogesh Anand, Reserve Bank of New Zealand, New Zealand
David J. Pauleen, Victoria University of Wellington, New Zealand
Sally Dexter, Victoria University of Wellington, New Zealand
Chapter XIV.
A Comparative Case Study of Knowledge Resource Utilization to Model
Organizational Learning .......................................................................................... 235
Colin White, Deloitte Consulting, USA
David Croasdell, University of Nevada, Reno, USA
Chapter XV.
Implementing Knowledge-Enabled CRM Strategy in a Large Company:
A Case Study from a Developing Country ................................................................ 249
Minwir Al-Shammari, University of Bahrain, Bahrain
Chapter XVI.
Why Knowledge Management Fails: Lessons from a Case Study ............................ 279
Ivy Chan, The Chinese University of Hong Kong, Hong Kong
Patrick Y.K. Chau, The University of Hong Kong, Hong Kong
Chapter XVII.
Infosys Technologies, Limited .................................................................................. 289
Nikhil Mehta, Auburn University, USA
Anju Mehta, Auburn University, USA
Chapter XVIII.
Keeping the Flame Alive: Sustaining a Successful Knowledge Management
Program .................................................................................................................... 315
Eliot Rich, University of Albany, USA
Peter Duchessi, University of Albany, USA
Section VII:
Knowledge Management Outcomes
Chapter XIX.
Knowledge Management for Healthcare: Using Information and Communication
Technologies for Decision Making .......................................................................... 328
A.N. Dwivedi, Coventry University, UK
Rajeev K. Bali, Coventry University, UK
R.N.G. Naguib, Coventry University, UK
Chapter XX.
Productivity Impacts from Using Knowledge ............................................................ 344
Murray E. Jennex, San Diego State University, USA
About the Authors ..................................................................................................... 358
Index ........................................................................................................................ 369
[此贴子已经被作者于2009-2-3 20:28:50编辑过]
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