By Philip T Kotler, Gary Armstrong
Published by Prentice Hall
Copyright © 2012
Chapter 1 Marketing Creating and Capturing Customer Value.doc
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Chapter 2 Company and Marketing Strategy Partnering to Build Customer Relationships.doc
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Chapter 3.doc
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Chapter 4.doc
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Chapter 5.doc
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Chapter 6.doc
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Chapter 7 Customer-Driven Marketing Strategy Creating Value for Target Customers.doc
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Chapter 8 Products, Services, and Brands Building Customer Value.doc
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Chapter 9.doc
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Chapter 10 Pricing.doc
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Chapter 11.doc
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Chapter 12.doc
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Chapter 13.doc
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Chapter 14.doc
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Chapter 15 Advertising and Public Relations.doc
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Chapter 16 Personal Selling and Sales Promotion.doc
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Chapter 17 Direct and Online Marketing Building Direct Customer Relationships.doc
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Chapter 18.doc
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Chapter 19.doc
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Chapter 20.doc
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