发帖
雷达卡
【资料名称】：ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard, Sixth Edition
【资料作者】：David Hoyle
【出版社】： Butterworth-Heinemann
【简介及目录】：
Product Details
- Paperback: 728 pages
- Publisher: Butterworth-Heinemann; 6 edition (July 10, 2009)
- Language: English
- ISBN-10: 1856176843
Review
Published reviews of previous editions:
"The definitive text on how to implement a quality management system 'the right way'. Written in plain English. A great read."
Momentum Magazine, 2002
"Withits emphasis throughout on process improvement, the book is a mustforanyone in the business of implementing or interpreting ISO9001:2000and, more importantly, looking to gain added value andenhancedorganisational performance from it."
Quality World, 2002
Book Description
THE definitive reference source for understanding and implementing ISO9000 and the principles of contemporary quality management.
Don't waste time trying to achieve certification without this tried andtrusted guideto improving your business-let David Hoyle lead youtowards a betterquality management system and see the difference itcan make to yourprocesses and profits!
* Reduce your need for expensive training and consultancy serviceswiththis authoritative, clear and unambiguous guide to qualitymanagementfrom one of the world's foremost experts on the ISO9000 family ofstandards.
* Develop a process based management system that enablesyourorganization to satisfy its customers and other stakeholders aswell asconform to ISO 9001:2008 with hard-won information from qualityauditorsand industry experts.
* Explains the concepts andrequirements with compelling case studies,summaries of the essentiallearning points and check lists to ensurecertification is achievedwithout delays caused by oversights.Downloadable template report formsalso available on the book'scompanion website!
About the Author David Hoyle is an international management consultantwith over 30years' experience in quality management. He has held seniorpositionsin quality management with British Aerospace and FerrantiInternationaland worked with such companies as General Motors, the UKCivil AviationAuthority and Bell Atlantic on their quality improvementprogrammes. Aswell as delivering quality management and auditortraining coursesthroughout the world, he has participated in variousindustry councilsand committees, including the Institute of QualityAssurance.
Table of Contents
Putting ISO 9000 in context
Defining and characterizing quality
The importance and role of stakeholders
Anatomy of the standards
A practical guide to using these standards
A flawed approach
A systems approach
A process approach
A behavioural approach
Establishing a quality management system
Documenting a quality management system
Document control
Management commitment
Customer focus
Quality policy
Quality objectives and planning
Responsibility, authority and communication
Management review
Determining and providing resources
Human resources
Infrastructure
Work environment
Planning product realization processes
Customer-related processes
Design and development
Purchasing
Production and service provision
Monitoring, measurement, analysis and improvement processes
Customer satisfaction
Internal audit
Measurement and monitoring of products and processes
Control of monitoring and measuring equipment
Control of nonconforming product
Analysis of data
Continual improvement
Corrective action
Preventive action
Self assessment
System certification
Beyond ISO 9001 certification
Related web sites
Related standards
Glossary
Index
京公网安备 11010802022788号
