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雷达卡
华威的Business excellence and TQM 非常牛的 这个notes涵盖众多领导力模型，和战略方法, 还有一份课堂管理
Leadership and Excellence 1
Context ............................................................................................ 2
Contents .......................................................................................... 4
Leadership 5
Definition of leadership .................................. 5
Introduction ...................................................................................... 5
Leadership theories ....................................... 7
Psychological theories .................................. 7
Framework ...................................................................................... 8
Personal theories ............................................................................ 9
Style .............................................................................................. 18
Behaviour ...................................................................................... 21
Motivation and coaching ............................................................... 25
Teamwork ...................................................................................... 31
Charismatic & transformational leadership ................................... 34
Contingency and situation ............................................................. 37
Creative leadership ....................................................................... 44
Strategic leadership ...................................................................... 45
Power and tactics .......................................................................... 47
Management science ................................... 57
W. Edwards Deming ..................................................................... 58
EFQM ............................................................................................ 69
Warren Bennis ............................................................................... 71
John Adair ..............Strategy 75
Definition of strategy ..................................................................... 75
Types of planning .......................................................................... 77
Setting strategic direction .............................................................. 79
The strategy process ..................................................................... 80
Understanding company strategy ................................................. 82
Strategic intent .............................................................................. 83
Strategic planning.......................................................................... 85
Strategic thinking ........................................................................... 87
Policy deployment ......................................................................... 88
Management by Objectives........................................................... 94
Balanced Scorecard ...................................................................... 96
Business process reengineering ................................................. 107
Case studies ................................................................................ 112
Corporate Social Responsibility 127
Ethics in business 129
Scope .......................................................................................... 129
Meaning of ethics ........................................................................ 130
Conceptual foundations .............................................................. 131
Factors affecting ethics ............................................................... 135
References .................................................................................. 138
Performance management 139
The Case for Appraisal ............................................................... 140
The Case Against Appraisal ........................................................ 141
How to Improve Performance Appraisal ..................................... 145
Options to Replace Performance Appraisal ................................ 147
References 149
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