发帖
雷达卡
by Moira Clark, Susan Baker
Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.
本帖隐藏的内容
Business Success Through Service Excellence.pdf
(1.82 MB, 需要: 10 个论坛币)
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