【题 名】:When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
【作 者】:Rupp, D. E., & Spencer, S.
【期刊、会议、单位名称】:Journal of Applied Psychology
【年, 卷(期), 起止页码】:2006. 91: 971-978.
【全文链接】:APA psycarticle数据库
【题 名】:Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms
【作 者】:Spencer, S., & Rupp, D. E.
【期刊、会议、单位名称】:Journal of Applied Psychology
【年, 卷(期), 起止页码】:200994: 429-444.
【全文链接】:APA psycarticle数据库



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