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1、
title：SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality
author：Cronin, J and Taylor, S A
source：Journal of Marketing,56(July), 55-67.
link：http://www.jstor.org/pss/1252296
2、
title：Consumer satisfaction and perceived quality: Complementary or divergent constructs?
author：
Gotlieb, Jerry B.; Grewal, Dhruv; Brown, Stephen W.
source：Journal of Applied Psychology, Vol 79(6), Dec 1994, 875-885
link：http://psycnet.apa.org/journals/apl/79/6/875/
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关键词：求助英文文献 英文文献 Expectations satisfaction Perceptions 英文文献

hi, sir/miss~ i just find the first one. Good luck!

多谢楼上帮助，继续求下一篇

rwxld 发表于 2011-11-11 18:10
多谢楼上帮助，继续求下一篇

haha, my pleasure~ so, where is the a million? haha! just a joke. Hope you would find the second one.

eco_vivian 发表于 2011-11-11 18:11
haha, my pleasure~ so, where is the a million? haha! just a joke. Hope you would find the second o ...

it's in my heart.

rwxld 发表于 2011-11-11 18:24
it's in my heart.

haha, ok~ Thanks and I accept it. Good luck!

eco_vivian 发表于 2011-11-11 18:27
haha, ok~ Thanks and I accept it. Good luck!

enjoy your time here！

Consumer Satisfaction and Perceived Quality

idonotknow2 发表于 2011-11-12 00:23
Consumer Satisfaction and Perceived Quality

非常感谢您的帮助！