Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance.
Raub, Steffen; Liao, Hui
Journal of Applied Psychology, Vol 97(3), May 2012, 651-667
Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance
Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance
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