【求国外资源】

Aaker，D A and Jacobson,R. The financial  information content of preceived quality.Journal of Marketing Research,1994.
Anderson ,F C and Mazvancheryl,S K.Customer satisfaction and shareholder value. Journal of Maketing,2004.

Gupta,S. Lehmann,D R and Stuart,J A. Valuing customers.Journal of Marketing Research,2004.

Jacobson,R and Mizik,N. The financial markets and customer satisfaction:Reexamining possible financial market mispricing of customer satisfaction. Marketing science,2009.

Jacobson,R and Mizik,N. The financial markets and customer satisfaction:Re-examining the value implications of customer satisfaction from the efficient markets prespective.MSI Report,2007。

Lou,X M and Donthu,N. Marketing's credibility:A longitudinal investigation of marketing communication productivity and shareholder value. Journal of Marketing,2006.

Lou,X M and Bhattacharya,C B. Corporate social responsibility,customer satisfaction,and market value. Journal of Marketing,2006.

Lou,X M. Comsumer negtive voice and afirm-idiosyncratic stock returns.Journal of Marketing,2007.

Lou,X M. and Hombury,C satisfaction,complaint and the stock value gap.Journal of Marketing,2008.

Lou,X M.quantifying the long-term impact of negtive word of mouth on cash flows and stock prices.Marketing Science,2009.

Lou,X M.,Wieseke,J. and Hombury,C. Incentivizing CEOs to build customer-and-employee-firm relations for higher customer satisfaction and firm value.Journal of Academy of Marketing Science,2012.

Lou,X M.,Raithel,S. The impact of brand rating dispersion on firm value.Journal of Marketing Science,2012.

Lou,X M.,and Zhang,J.How do consumer buzz and traffic in social media marketing predict the value of firm.Journal management Information Systems,2013.

http://www.fox.temple.edu/mcm_people/xueming-luo/
luo xm的东西这里可以直接下载

不用求，用谷歌学术可以查到

求这么多luo xm的东西？

Jacobson,R and Mizik,N. The financial markets and customer satisfaction:Re-examining the value implications of customer satisfaction from the efficient markets prespective.MSI Report,2007。
这篇文章没有找到，应该是一个会议论文，不过跟上一篇相关性比较大。
考虑到这些论文也不稀缺，楼主可以自己斟酌要不要买这个附件。

kyuu123 发表于 2014-12-5 11:13
不用求，用谷歌学术可以查到

谷歌学术可以下载么

Alfred_G 发表于 2014-12-9 13:40
Jacobson,R and Mizik,N. The financial markets and customer satisfaction:Re-examining the value impli ...

谢谢哦，在看到恢复之前已经下载到了，但是你非常热心，我还是购买了，希望下次有机会在合作哦~

kelili001 发表于 2014-12-20 22:02
谢谢哦，在看到恢复之前已经下载到了，但是你非常热心，我还是购买了，希望下次有机会在合作哦~

哈哈，楼主客气了。。其实只是举手之劳嘛，要不这样吧，你上传一个附件，我把论坛币退回去，要不我也受之有愧

Alfred_G 发表于 2014-12-20 22:24
哈哈，楼主客气了。。其实只是举手之劳嘛，要不这样吧，你上传一个附件，我把论坛币退回去，要不我也受之 ...

冲了银牌贵宾账号，有数不清0的论坛币。有币，任性！  pinggu真是万能，以后找资料就在这里找啦~

kelili001 发表于 2014-12-20 22:32
冲了银牌贵宾账号，有数不清0的论坛币。有币，任性！  pinggu真是万能，以后找资料就在这里找啦~

哈哈哈哈