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CLIENT
While the sponsor is the role that represents the business interest, the client is the role
that represents the model’s end users’ interests. Sometimes the sponsor and client
roles may be filled by the same person. Again, the data scientist may fill the client role
if they can weight business trade-offs, but this isn’t ideal.
The client is more hands-on than the sponsor; they’re the interface between the
technical details of building a good model and the day-to-day work process into which
the model will be deployed. They aren’t necessarily mathematically or statistically
sophisticated, but are familiar with the relevant business processes and serve as the
domain expert on the team. In the loan application example that we discuss later in
this chapter, the client may be a loan officer or someone who represents the interests
of loan officers.
As with the sponsor, you should keep the client informed and involved. Ideally
you’d like to have regular meetings with them to keep your efforts aligned with the
needs of the end users. Generally the client belongs to a different group in the organization
and has other responsibilities beyond your project. Keep meetings focused,
present results and progress in terms they can understand, and take their critiques to
heart. If the end users can’t or won’t use your model, then the project isn’t a success,
in the long run.
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