一些顾客满意的英文文献，希望对大家有用。

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abbr_85587aa261d22a8281c2583b476055a7.pdf (1.57 MB, 需要: 10 个论坛币)

2010-5-6 16:35:45 上传

A theoretical model to predict customer satisfaction in relation to service quality in selected univ
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2010-5-6 16:36:25 上传

AN ANALYSIS OF THE NEW NORWEGIAN CUSTOMER SATISFACTION BAROMETER (NEW NCSB) IN A BRAZILIAN SUPERMARK
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abbr_7844cac5c06776b47e39840319e12333.pdf (82.07 KB, 需要: 10 个论坛币)

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Center to Advance Palliative Care Palliative Care Clinical Care and Customer Satisfaction Metrics Co
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abbr_796d4812623dae253168b194d88b552c.pdf (153.44 KB, 需要: 10 个论坛币)

2010-5-6 16:39:18 上传

DIFFERENT APPROACHES USING THE NORMAL AND THE EXPONENTIAL DISTRIBUTION IN THE EVALUATION OF THE CUST
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Evaluating Customer Satisfaction as an Aspect of Quality Management.pdf (273.6 KB, 需要: 10 个论坛币)

2010-5-6 16:39:48 上传

Evaluating Customer Satisfaction as an Aspect of Quality Management
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Evolution：Managerial Lessons From Austria.pdf (93.02 KB, 需要: 10 个论坛币)

2010-5-6 16:39:56 上传

Exploring the Impact of Customer Satisfaction on Food Retailers' Evolution：Managerial Lessons From .
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abbr_def58ca65aed2318e273f43231522419.pdf (85.86 KB, 需要: 10 个论坛币)

2010-5-6 16:40:00 上传

Factors Affecting Customer Satisfaction in After-Sales Service of Malaysian Electronic Business Mark
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abbr_b8f9b98d1298f65bae0a5ffcc081c75d.pdf (300.38 KB, 需要: 10 个论坛币)

2010-5-6 16:40:35 上传

Influence of Service and Product Quality towards Customer Satisfaction：A Case Study at the Staff Ca
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s New Opportunities of Customer Satisfaction.pdf (296.8 KB, 需要: 10 个论坛币)

2010-5-6 16:42:15 上传

mCRM's New Opportunities of Customer Satisfaction
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abbr_b9df3cad90aed1751641c3175a950720.pdf (62.11 KB, 需要: 10 个论坛币)

2010-5-6 16:42:19 上传

One-Stop Career Center Customer Satisfaction Questionnaire：Psychometric properties of an instrument
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abbr_affe9a4d23f8ee0e8e57e7f40deb05c9.pdf (86.83 KB, 需要: 10 个论坛币)

2010-5-6 16:42:25 上传

The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designi
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A Simulation Model for Measuring Customer Satisfaction through Employee Satisfaction.pdf (333.18 KB, 需要: 10 个论坛币)

2010-5-6 16:43:10 上传

A Simulation Model for Measuring Customer Satisfaction through Employee Satisfaction
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关键词：顾客满意 英文文献 文献 英文 顾客

自己先顶一个

今天老师还面试我英文文献的事情，笨拙的回答真是……

what`s this?

tks~~~~~~~~~~~~~~~

被和谐了...

没有啊？既然删了，还留尾巴