求助两篇英文文献，谢谢！

1.题目：Consumers’ Responses to Negative Word-of-Mouth Communication: An Attribution Theory Perspective
[size=1em]Russell N. Laczniak, a, , Thomas E. DeCarloa and Sridhar N. Ramaswamia[size=1em][size=1em]
aDepartment of Marketing, Iowa State University

Journal of Consumer Psychology
Volume 11, Issue 1, 2001, Pages 57-73


2.题目：The effects of distributive, procedural, and interactional justice on postcomplaint behavior
[size=1em]Jeffrey G. Blodgett
Donna J. Hill
Stephen S. Tax

[size=1em][size=1em]Jeffrey G. Blodgett, Department of Management and Marketing, School of Business Administration, The University of Missisippi, University, MS 38677 USA
Donna J. Hill, Department of Marketing, Foster College of Business Administration, Bradley University, Peoria, IL 61625, USA
Stephen S. Tax, School of Business, University of Victoria, Victoria, British Columbia, Canada, V8W 3P1

Journal of Retailing
Volume 73, Issue 2, Summer 1997, Pages 185-210

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