The Handbook of Logistics and Distribution Management Understanding the Supply Chain.pdf
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内容详实,800多页,全部矢量文字,适合翻译自学或投喂大模型构建知识库!
PART ONE Concepts of logistics and distribution 1
01 Introduction to logistics and distribution 3
Introduction 3
Scope and definition 4
Historical perspective 7
Importance of logistics and distribution 11
The 10 Rs of logistics 14
Logistics and supply chain structure 16
02 Integrated logistics and the supply chain 18
Introduction 18
The total logistics concept 18
Planning for logistics 20
The financial impact of logistics 25
Globalization and integration 26
Integrated systems 27
Competitive advantage through logistics 29
Logistics and supply chain management 31
The importance of integration 33
03 Customer service and logistics 34
Introduction 34
The importance of customer service 35
The components of logistics-related customer service 36
Two conceptual models of service quality 38
Developing a customer service policy 42
Levels of customer service 50
Measuring customer service 50
Contents vi
Service level agreements 53
The importance of customer service 55
04 Channels of distribution 56
Introduction 56
Physical distribution channel types and structures 56
Channel selection 62
Outsourcing channels 66
05 Key issues and challenges for logistics and the supply chain 69
Introduction 69
The digital supply chain 70
The external environment 75
Manufacturing and supply 77
Logistics and distribution 81
Retailing 88
The consumer 92
PART TWO Planning for logistics 97
06 Logistics planning overview 99
Introduction 99
Pressures for change 99
Corporate strategic planning overview 101
Logistics design strategy 104
Key logistics design factors 107
The product life cycle 109
Packaging 111
Unit loads 111
07 Logistics processes 113
Introduction 113
The importance of logistics processes 113
Logistics process types and categories 115
An approach to process design and redesign 119
Tools and techniques 120
Contents vii
08 Supply chain segmentation 128
Introduction 128
Product segmentation 128
Demand and supply segmentation 129
Marketing segmentation 132
Combined segmentation frameworks 133
Two-tier supply chains 134
Implementation 135
09 Logistics costs and trade-off analysis 137
Introduction 137
The role of distribution centres and warehouses 137
Cost relationships 139
10 Logistics network planning 148
Introduction 148
A planned approach or methodology 149
Initial analysis and option definition 151
Logistics modelling: logistics options analysis 157
Evaluate results, develop implementation plan 161
11 Logistics management and organization 164
Introduction 164
Logistics relationships with other corporate functions 164
Logistics organizational structures 166
Organizational integration 167
The role of the logistics or distribution manager 170
Payment systems 173
12 Omnichannel fulfilment 178
Introduction 178
Issues 179
Food retailing 181
Non-food retailing 182
Implementation 187
13 Manufacturing logistics 188
Introduction 188
Typology of operations 189
Just-in-time 193
Contents viii
Material requirements planning (MRP) 195
Manufacturing resource planning (MRPII) and further developments 199
Flexible fulfilment (postponement) 200
The effects on distribution activities 201
Additive manufacturing 202
PART THREE Procurement, inventory and demand
forecasting 205
14 Procurement and supply 207
Introduction 207
The procurement cycle 208
The scope of procurement 209
Setting the procurement objectives 209
Managing the suppliers 218
Expediting 223
Procurement performance measures 223
Collaborative planning, forecasting and replenishment 224
Factory gate pricing 224
E-procurement 225
Corruption 226
Ethical supply chain management 226
15 Inventory: the basic concepts 229
Introduction 229
The need to hold stocks 229
Types of stockholding/inventory 231
Stockholding policy implications for other logistics functions 233
Inventory costs 235
Reasons for rising inventory costs 236
Inventory replenishment systems 237
The reorder point and safety stock 239
The bullwhip or Forrester effect 241
The economic order quantity 243
16 Inventory and the supply chain 248
Introduction 248
Push and pull systems 248
The lead-time gap 251
Contents ix
Inventory and time 252
Analysing time and inventory 254
17 Inventory planning and demand forecasting 257
Introduction 257
Inventory-planning horizons 258
Demand forecasting 258
Qualitative forecasting methods 259
Quantitative forecasting methods 259
Inventory planning for manufacturing 268
Inventory planning for retailing 271
Inventory planning for the supply chain 276
PART FOUR Warehousing and storage 279
18 Principles of warehousing 281
Introduction 281
The role of warehouses 282
Warehouse operations 284
Costs 287
Packaging and unit loads 288
19 Storage and handling systems (palletized) 291
Introduction 291
Pallets 291
Pallet moving equipment 292
Pallet stacking equipment 295
Palletized storage systems and equipment 301
Comparison of different types of palletized storage equipment 312
Rack safety 313
Closed vs open pallet systems 315
20 Storage and handling systems (non-palletized) 317
Introduction 317
Small-item storage systems 317
Long loads storage and handling systems 322
Truck attachments 324
Cranes 325
Conveyors 326
Contents x
Automated guided vehicles and autonomous mobile robots 327
Hanging garment storage and handling systems 327
21 Order picking and packing 330
Introduction 330
Order picking concepts 330
Order picking equipment 333
Sortation 342
Picking area layout 347
Pick face size 347
Slotting 348
Pick routes 349
Information: alternative methods for order picking 350
Picking productivity 352
Replenishment 353
Packing and added-value services 354
22 Receiving and dispatch 357
Introduction 357
Receiving processes 357
Dispatch processes 359
Cross-docking 360
Returned goods 361
Receiving and dispatch equipment 362
Layouts 365
Yard management 367
23 Warehouse design 370
Introduction 370
Strategic issues affecting warehousing 370
Design procedure 371
Design of specialist warehouses 389
24 Warehouse management and information 392
Introduction 392
Operational management 392
Information technology 398
Contents xi
PART FIVE Freight transport 405
25 International logistics: modal choice 407
Introduction 407
Relative importance of the main modes of freight transport 408
Method of selection 410
Operational factors 411
Transport mode characteristics 414
Consignment factors 419
Cost and service requirements 421
Aspects of international trade 422
26 Maritime transport 428
Introduction 428
Structure of the industry 428
Common shipping terms 430
Surcharges 434
Documentation 436
Vessel classification and certification 438
Common ship types and their cargoes 439
Ports and cargo handling 446
Other factors 447
27 Air transport 451
Introduction 451
Structure of the industry 451
Air cargo handling 453
Types of air freighter 456
Documentation 458
Air hubs and spokes 459
Air freight pricing 460
Air cargo security 463
Space freight transport 465
28 Rail and intermodal transport 466
Introduction 466
Intermodal equipment 467
Intermodal vehicles 476
Intermodal infrastructure 481
Contents xii
Mode shift grant schemes 483
Rail transport 484
29 Road freight transport: vehicle selection 493
Introduction 493
Main vehicle types 495
Types of operation 495
Load types and characteristics 505
Main types of vehicle body 507
The wider implications of vehicle selection 515
Vehicle acquisition 516
30 Road freight transport: vehicle costing 518
Introduction 518
Why use road freight transport vehicle costing? 518
Road transport costing: key information required 521
Vehicle standing costs 522
Vehicle running costs 526
Overhead costs 529
Costing the total transport operation 530
Whole life costing 531
Vehicle cost comparisons 534
Zero-based budgets 535
Direct product profitability 536
31 Road freight transport: planning and resourcing 538
Introduction 538
Key planning areas for road freight transport 539
Main types of road freight transport 540
Transport resources: planning and operational requirements 543
Vehicle utilization 545
Fleet management 549
Vehicle telematics 550
32 Road freight transport: routeing and scheduling 552
Introduction 552
Vehicle routeing and scheduling issues 552
Manual methods of vehicle routeing and scheduling 560
Computer routeing and scheduling 567
Contents xiii
33 International freight forwarding 573
Introduction 573
The role of the freight forwarder 574
Specialized services 576
Documentation 580
Cargo insurance 585
Project logistics 588
Common terms explained 590
PART SIX Outsourcing logistics 593
34 Outsourcing: operations and services 595
Introduction 595
Breadth of outsourcing 595
Logistics functions provided by 3PLs 597
Types of services available 603
Specialist value-added services 609
35 Outsourcing: decision criteria 614
Introduction 614
Different types of operation: dedicated or multi-user? 614
Drivers and drawbacks of outsourcing logistics 618
36 Outsourcing: the selection process 625
Introduction 625
Approach 625
Detailed steps 627
37 Outsourcing: management 650
Introduction 650
Managing the relationship 651
Implementation planning 654
Monitoring an outsourced logistics operation 657
Contents xiv
PART SEVEN Operational management 665
38 Cost and performance monitoring 667
Introduction 667
Why monitor? 669
Different approaches to cost and performance monitoring 670
What to measure against? 675
A logistics operational planning and control system 681
Good practice 682
Influencing factors 687
Logistics metrics and KPIs 688
The presentation of metrics 691
39 Benchmarking logistics operations 695
Introduction 695
Why should an organization engage in benchmarking? 696
Key steps to benchmarking 696
Formal benchmarking systems 699
Benchmarking distribution operations 699
40 Information and communication technology in the supply
chain 706
Introduction 706
Basic communication systems 706
Key applications in the supply chain 709
E-commerce 715
The digital supply chain 719
41 Security and safety 737
Introduction 737
International security measures 737
Strategic security measures 740
Tactical security measures 742
Safety in the distribution centre and warehouse 751
Contents xv
42 Logistics and the environment 760
Introduction 760
International agreements and governmental actions 761
Industry actions 764
Environmental management systems (EMS) 775
43 Humanitarian logistics 780
Introduction 780
Key facts 781
Key differences 781
Key terms 783
Performance measurement 787
Pre-positioning of resources 788
Assessment and planning 790
The cluster approach 791
Distribution 791
Visibility and Awareness 791
Further reading 793
44 Special industry topics 794
Health care logistics 794
Space logistics 796
Defence logistics 800
Art logistics 804
Retail logistics 806
Agricultural and cold chain food logistics 808
Automotive logistics 809
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