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雷达卡
<P>File: pdf</P>
<P>Language: English</P>
<P>Publish time: late in 2006</P>
<P> <BR>
137812.pdf
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<P>Content: </P>
<P>Executive Summary 10<BR>Developments in communications 10<BR>Sector opportunities 11<BR>Mobility 12<BR>Convergence 12<BR>Security 13<BR>SMEs 14<BR>Outsourcing 15</P>
<P>Chapter 1 Introduction 18<BR>What is this report about? 18<BR>Who is this report for? 18<BR>Definitions 19<BR></P>
<P>Chapter 2 Developments in communications 22<BR>Summary 22<BR>Introduction 23<BR>Communications spending 23<BR>Drivers behind enterprise communications 24<BR>Distributed computing 24<BR>Convergence 24<BR>Consolidation 24<BR>Communications technologies 25<BR>Internet Protocol (IP) 25<BR>From trial to full implementation 26<BR>Cost savings 26<BR>Flexibility 26<BR>Potential for extensive overhaul of existing LAN network 27<BR>iv<BR>Security concerns about IP 27<BR>Billing 27<BR>Handsets remain expensive, but prices are dropping 28<BR>Administrative confusion 28<BR>New investment 28<BR>IP market forecasts 29<BR>VoIP 29<BR>Mobility 30<BR>Wireless LANs (WLANs) 31<BR>Reduced deployment costs compared to fixed networking solutions 31<BR>Improved productivity and flexibility 31<BR>Component costs falling, albeit perhaps not as quickly as first<BR>expected 32<BR>Standardization and backwards-compatibility 32<BR>Potential for new applications 32<BR>Key developments in the WLAN market 32<BR>Restructuring of the competitive environment 34<BR>The VoWLAN market 34<BR>Managed Network Services (MNS) 37<BR></P>
<P>Chapter 3 Sector growth opportunities 44<BR>Summary 44<BR>Introduction 45<BR>Healthcare 46<BR>UK market 48<BR>WLAN solutions 48<BR>IP telephony 49<BR>‘Telehealth’ 50<BR>Wireless devices – networking to the client 51<BR>Devices for mobile patients 52<BR>Education 53<BR>WLAN spending 53<BR>Market drivers 55<BR>Market inhibitors 56<BR>WLAN deployments in education 58<BR>Vendor recommendations 59<BR>Mobile computing in higher education 60<BR>Vendor recommendations 62<BR>Government 63<BR>US federal government 63<BR>Vendor recommendations 63<BR>Vendors 64<BR>Teleworking and mobility 66<BR>UK local government 67<BR>Networking technologies 68<BR>IP telephony 69<BR>v<BR>Managed network services in European government sector 69<BR>Retail 70<BR>WLAN investment 71<BR>IP telephony 71<BR>Managed network services 72<BR>Financial services 73<BR>WLAN investment 73<BR>IP telephony 73<BR>Managed network services 75<BR></P>
<P>Chapter 4 Mobility 78<BR>Summary 78<BR>Enterprise mobility 78<BR>Mobile email 80<BR>Mobile email providers 82<BR>Mobile operators 82<BR>Mobile email infrastructure providers 83<BR>Device manufacturers 84<BR>Managed mobile services 85<BR>The mobile solutions lifecycle 86<BR>Market drivers 87<BR>More complex mobile solutions 87<BR>Devices operating outside the firewall 88<BR>More advanced mobile and wireless networks 88<BR>Optimizing the productivity of mobile workers 88<BR>Increased business process complexity 88<BR>Lack of a defined mobile strategy 89<BR>Cost savings 89<BR>Market inhibitors 89<BR>Market immaturity 89<BR>Perceived costs 89<BR>Fear of a security breach 90<BR>Technology choice 90<BR>Technology issues 90<BR>Managed mobile service components 91<BR>Security 91<BR>Device management 91<BR>Software and inventory management 91<BR>Connection management 91<BR>Backup and recovery 92<BR>System/application configuration 92<BR>Maintenance 92<BR>Helpdesk 92<BR>Training 92<BR>Professional services 92<BR>vi<BR>Developing ROI strategies 95<BR>A network-agnostic approach 96<BR>Educational qualities 96<BR>Business process understanding and re-adjustment 96<BR>Effective partnerships 96<BR>On demand/hosted solutions 97<BR>Global service delivery 97<BR>Ongoing application roll out 97<BR>Track the potential of new technologies 97<BR>Demonstrate ongoing returns 97<BR></P>
<P>Chapter 5 Convergence 100<BR>Summary 100<BR>The convergence opportunity 101<BR>VoIP 102<BR>IP phones 104<BR>Dual mode handsets 104<BR>Softphones 105<BR>Vendor dynamics 105<BR>Voice providers 105<BR>Traditional ‘data networking’ vendors 106<BR>Co-opetition from new quarters 106<BR>IP applications 107<BR>Open standards enable truly multimedia applications 108<BR>CRM, call recording and unified messaging 108<BR>Mobility 109<BR>Storage 109<BR>Security 109<BR>Platforms and databases 110<BR>IP contact centers 110<BR>A growing market 110<BR>Market drivers 112<BR>Offshoring 113<BR>Small and Greenfield contact centers 113<BR>Hosted IP contact centers 113<BR>Implications for vendors 114<BR></P>
<P>Chapter 6 Security 116<BR>Summary 116<BR>Communications security concerns 117<BR>VoIP 117<BR>Protecting against VoIP threats 118<BR>vii<BR>WLANs 121<BR>Protecting against WLAN threats 122<BR>Mobile solutions 124<BR>IPSec VPN 124<BR>SSL VPN 126<BR>‘Holistic’ security 127<BR></P>
<P>Chapter 7 SMEs 130<BR>Summary 130<BR>Introduction 130<BR>Defining SMEs 131<BR>Minimal ICT adoption 131<BR>Traditional ICT adoption 132<BR>Progressive ICT adoption 132<BR>Advanced ICT adoption 132<BR>The SME opportunity 133<BR>Communications technologies for SMEs 134<BR>IP telephony 135<BR>Voice applications 135<BR>Broadband access technologies 136<BR>WLANs 137<BR>VPNs 137<BR>Managed network services 137<BR></P>
<P>Chapter 8 Communications outsourcing 140<BR>Summary 140<BR>Introduction 140<BR>Communications outsourcing 141<BR>The outsourcing opportunity 141<BR>Contact center outsourcing in the US 142<BR>Providers of contact center outsourcing 143<BR>Vendor recommendations 143<BR>Contact center outsourcing in Europe 143<BR>Providers of contact center outsourcing 144<BR>Outsourcing traffic in Western Europe 144<BR>Vendor recommendations 144<BR>Index 146</P><BR>
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