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[1]Joshi, A. ,Liao, H. and Jackson,S.E.(2006).Cross-level effects of workplace diversity on sales performance and pay. Academy of Management Journal,49,1-23.

[2]Kozlowski,S.W.J. and Hults,B.M.(1987).An exploration of climates for technical updating and performance. Personnel Psychology,40,539-562.

[3]Liao,H. and Chuang,A.(2004).A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal,47,41-58.

[4]Lindell,M.K. and Brandt,C.J.(2000).Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes. c,85.331-348.

[5]Schneider,B.,White,S.S. and Paul,M.C.(1998).Linking service climate and custmer perceptions of service quality: Test of a causal model. Academy of Management Journal,83,150-163.

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关键词：英文文献 论坛币 relationship Organization performance 论坛 文献 奖励 英文 每篇

Cross-level effects of workplace diversity on sales performance and pay

1# zhangyanli11111
A multilevel investigation of factors influencing employee service performance and customer outcomes

1# zhangyanli11111
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