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The Global Consulting Marketplace
2005 - 2007:
Key Data, Trends & Forecasts
TABLE OF CONTENTS I. EXECUTIVE SUMMARY...........................................................................................1 FORECAST BY REGION.................................................................................................................3 FORECAST BY SERVICE LINE........................................................................................................5 FORECAST BY CLIENT INDUSTRY.................................................................................................7 II. INTRODUCTION........................................................................................................11 A Note About Abbreviations..................................................................................................15 III. KEY MARKET TRENDS...........................................................................................17 A TALE OF TWO MARKETS........................................................................................................17 GROWTH: FEE AND UTILIZATION INCREASES............................................................................19 POCKETS OF OPPORTUNITY........................................................................................................20 Outsourcing Advisory...........................................................................................................21 Sarbanes-Oxley Compliance.................................................................................................24 Consumer-Directed Health Plans.........................................................................................26 NEW TECHNOLOGIES’ EFFECTS ON IT CONSULTING..................................................................28 A Paucity of Big Ideas...........................................................................................................28 Web Services and Services-Oriented Architecture (SOA)....................................................29 Offshore Development..........................................................................................................32 THE EVER-PRESENT IMPORTANCE OF PEOPLE............................................................................33 HEALTHCARE AND THE PUBLIC SECTOR....................................................................................36 CLIENTS’ ATTITUDES TOWARD RISK.........................................................................................38 IV. CLIENT TRENDS AND PREFERENCES...............................................................41 Specific Analysis of IT Consulting Clients............................................................................44 V. MARKET SIZE AND GROWTH FORECASTS.....................................................47 FORECAST BY SERVICE LINE.....................................................................................................50 Strategy................................................................................................................................50 Information Technology........................................................................................................61 Operations Management.......................................................................................................70 Human Resources.................................................................................................................77 FORECAST BY GEOGRAPHY.......................................................................................................84 North America.......................................................................................................................88 Europe, Middle East, and Africa (EMEA)............................................................................95 Asia Pacific........................................................................................................................100 Latin America......................................................................................................................105 FORECAST BY CLIENT INDUSTRY............................................................................................107 Business Services................................................................................................................112 Communications and Media...............................................................................................114 Consumer Packaged Goods................................................................................................116 Energy and Chemicals........................................................................................................119 Notice: No part of this publication may be reproduced, stored in a retrieval system or transmitted by any means, electronic or mechanical, without the prior written permission of Kennedy Information, Inc., Peterborough, NH USA Retail and Leisure...............................................................................................................121 Financial Services...............................................................................................................124 Healthcare..........................................................................................................................128 High Tech...........................................................................................................................132 Public Sector.......................................................................................................................135 Transportation...................................................................................................................139 Utilities...............................................................................................................................141 Industrial Manufacturing....................................................................................................143 VI. THE COMPETITIVE LANDSCAPE......................................................................145 COMPETITION FOR TALENT......................................................................................................147 COMPETITION FOR CLIENTS.....................................................................................................151 COMPETITIVE DYNAMICS BY SERVICE LINE............................................................................153 IT Consulting.....................................................................................................................153 Strategy Consulting.............................................................................................................156 OM Consulting....................................................................................................................157 HR Consulting.....................................................................................................................157 VII. PROFILES OF SELECT CONSULTING FIRMS AND PRACTICES...............159 ACCENTURE............................................................................................................................160 AON CORPORATION.................................................................................................................161 A.T. KEARNEY........................................................................................................................162 ATOS ORIGIN..........................................................................................................................163 BAIN & COMPANY...................................................................................................................164 BEARINGPOINT.......................................................................................................................165 BOOZ ALLEN HAMILTON.........................................................................................................166 BOSTON CONSULTING GROUP..................................................................................................167 CAPGEMINI.............................................................................................................................168 COMPUTER SCIENCES CORPORATION.......................................................................................169 DELOITTE................................................................................................................................170 HEWITT ASSOCIATES...............................................................................................................171 IBM BCS...............................................................................................................................172 LOCKHEED MARTIN.................................................................................................................173 LOGICACMG..........................................................................................................................174 MCKINSEY & COMPANY.........................................................................................................175 MERCER, INC...........................................................................................................................176 NAVIGANT CONSULTING..........................................................................................................177 NTT DATA SYSTEMS...............................................................................................................178 SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC)............................................179 SAP AG.................................................................................................................................180 TOWERS
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