2009-12-21 13:57:58
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Service Science
Volume 1 · Number 3 · Fall 2009
i | Emmanuel Fragnière Editorial Column: Service Innovation: Is it Part of the Service Science Discipline? |
135 | Raymond Fisk A Customer Liberation Manifesto |
142 | Liang Zeng, Robert W. Proctor, Gavriel Salvendy Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach |
154 | Benjamin Schneider, David E. Bowen Modeling the Human Side of Service Delivery |
169 | Ying Tat Leung, Jesse Bockstedt Structural Analysis of a Business Enterprise |
189 | Riccardo Mogre, Rajit Gadh, Arunabh Chattopadhyay Using Survey Data to Design a RFID Centric Service System for Hospitals |
207 | John Goodman |
Common Assumptions That Are Barriers to Service Improvement |