2013
A Guide to Continuous Improvement TransformationConcepts, Processes, ImplementationAuthors:
- Aristide van Aartsengel,
- Selahattin Kurtoglu
- …show all 2hide
ISBN: 978-3-642-35903-3 (Print) 978-3-642-35904-0 (Online)
Concepts, Processes, Implementation
Series: Management for Professionals
van Aartsengel, Aristide, Kurtoglu, Selahattin
2013, XIII, 204 p. 28 illus.
ISBN 978-3-642-35903-3
Usually dispatched within 3 to 5 business days.
- About this book
- Presents a comprehensive description of "Continuous Improvement" transformation and its key characteristics
- Provides guidance on the implementation of a "Continuous Improvement" initiative
- Delivers tools to quickly assess where an enterprise or business stands in terms of strategic management and "continuous Improvement"
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 The Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 The Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.3 So You Want to Start a “Continuous Improvement” Initiative . . . 3
1.4 The Purpose of This Book and Our Next Book . . . . . . . . . . . . . . 4
1.4.1 What Makes This Book Different . . . . . . . . . . . . . . . . . . 5
2 Defining ‘Continuous Improvement’ . . . . . . . . . . . . . . . . . . . . . . . . 7
2.1 Setting the Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 What Is “Continuous Improvement”? . . . . . . . . . . . . . . . . . . . . . 11
2.2.1 System Thinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.2 Characteristics of Enterprise Business Maturity Stages . . . 17
2.3 How to Realize a State of “Continuous Improvement”? . . . . . . . . 22
2.4 Where Does Your Business Fit? . . . . . . . . . . . . . . . . . . . . . . . . . 27
3 Understanding Leadership Dimension . . . . . . . . . . . . . . . . . . . . . . . 31
3.1 What Is Leadership? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.2 Leadership Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.3 Leadership Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.4 Importance of Leadership for the Transformation . . . . . . . . . . . . 36
4 Culture and Values Dimension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.1 Enterprise Business Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.1.1 Identifying an Enterprise Business Values . . . . . . . . . . . . 41
4.2 Understanding the Resources-Processes-Values Framework . . . . . 42
4.2.1 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4.2.2 Processes and Values . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4.3 Defining an Enterprise Business Culture . . . . . . . . . . . . . . . . . . . 44
4.3.1 Features of Enterprise Business Culture . . . . . . . . . . . . . . 46
5 Strategic Planning and Management . . . . . . . . . . . . . . . . . . . . . . . . 51
5.1 Enterprise Business Intended Strategy . . . . . . . . . . . . . . . . . . . . . 51
5.2 Strategic Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
5.3 Strategic Planning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5.3.1 Financial and Shareholders Intended Strategies . . . . . . . . 57
5.3.2 Design Business Intended Strategy . . . . . . . . . . . . . . . . . 57
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5.4 Strategic Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5.5 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6 Performance Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
6.1 Performance Measure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
6.1.1 Major Functions of Performance Measures . . . . . . . . . . . . 66
6.2 Realizing Performance Measurement . . . . . . . . . . . . . . . . . . . . . 69
6.2.1 Create a Positive Context for “Performance Measures” . . . 69
6.2.2 Focus: Select the Right “Performance Measures” . . . . . . . 72
6.2.3 Integration: Align “Performance Measures” . . . . . . . . . . . 73
6.2.4 Interactivity: Develop Dialog on “Performance
Measures” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.3 Assessing Performance Measurement Maturation . . . . . . . . . . . . 75
7 Performance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
7.1 Purpose of Performance Management . . . . . . . . . . . . . . . . . . . . . 77
7.2 The Balanced Scorecard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
8 Alignment and Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.1 What Is Alignment? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.2 How to Realize Alignment? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.3 Enterprise Business Alignment Process . . . . . . . . . . . . . . . . . . . . 85
8.3.1 Define Overall Alignment Plan . . . . . . . . . . . . . . . . . . . . 87
8.3.2 Review Background Information . . . . . . . . . . . . . . . . . . . 87
8.3.3 Determine Key Differentiator Performance Measures . . . . 88
8.3.4 Determine Operational Performance Concepts . . . . . . . . . 93
8.3.5 Select Projects and Operations . . . . . . . . . . . . . . . . . . . . . 96
8.3.6 Assess Alignment and Implementation . . . . . . . . . . . . . . . 98
8.3.7 Formulate, Approve and Communicate Alignment
Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
8.3.8 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
8.4 Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
8.4.1 Alignment Content and Context . . . . . . . . . . . . . . . . . . . . 102
8.4.2 Assessing Commitment Capabilities . . . . . . . . . . . . . . . . 104
8.5 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
9 Team Development and Management . . . . . . . . . . . . . . . . . . . . . . . 109
9.1 Defining a Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
9.2 Team Development: The Challenge of Building Teams . . . . . . . . 112
9.2.1 Forming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
9.2.2 Storming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
9.2.3 Norming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
9.2.4 Performing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
9.2.5 Adjourning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9.3 Realizing Tuckman’s Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9.3.1 Create an Optimal Environment . . . . . . . . . . . . . . . . . . . 128
9.3.2 Develop Collaborative Problem Solving Capabilities . . . . 130
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9.3.3 Encourage Team Members to Assume Leadership Role . . . 138
9.3.4 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
9.4 Team Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
9.4.1 Forming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
9.4.2 Storming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.4.3 Norming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.4.4 Performing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.4.5 Adjourning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
9.4.6 Resolving Conflict Rationally and Effectively . . . . . . . . . 142
9.5 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
10 Process Improvement and Management . . . . . . . . . . . . . . . . . . . . . 151
10.1 Characterizing and Defining a Process . . . . . . . . . . . . . . . . . . . 151
10.2 Importance of Business Processes . . . . . . . . . . . . . . . . . . . . . . 153
10.3 Realizing “Process Improvement and Management”
Transformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
10.3.1 Context of “Process Improvement and Management” . . . 158
10.3.2 Focus of Specific Technical Content . . . . . . . . . . . . . . 163
10.3.3 Integration Management of Specific Technical
Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
10.3.4 Interactivity of “Process Improvement
and Management” . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
10.4 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
11 Sustainability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
11.1 What Is Value Creation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
11.2 How Value Is Created and Destroyed . . . . . . . . . . . . . . . . . . . 178
11.3 Value Creation Through Sustaining and Disruptive Innovation . . . 182
11.3.1 Creating Capabilities to Cope with Disruptive
Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
11.3.2 Creating New Capabilities Internally . . . . . . . . . . . . . 184
11.3.3 Creating Capabilities Through a Spinout
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
11.4 Value Creation Through Diversification . . . . . . . . . . . . . . . . . 186
12 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
12.1 Improving and Managing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
12.2 Final Admonition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203