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They're not alone. Take, for example, a 2016 Accenture study, which found that 16 percent of consumers who've tried to buy an Internet of Things device found it too complicated to use. Even worse, 18 percent of consumers couldn't even get those devices to connect to the Internet. Or a 2015 study from J.D. Power's interactive vehicle report found that one-fifth of drivers using cars with smart dashboards never even tried to use 16 of 33 common vehicle software features such as automatic parking.
That's not a function of slowing innovation or technological progress -- these features have been developed and shipped in finished products. If most people still don't understand how to use them? That's a design problem.
(https://goo.gl/ZllU9v)
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