基于外部效益的电子政务项目综合评价方法研究-经管之家官网！

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目 录

1 前言........................................................2
1.1 研究现状...................................................2
1.2 研究意义...................................................3
2 电子政务项目特点及其外部效益概述.............................3
2.1 电子政务项目的特点.........................................3
2.2 电子政务项目的外部效益.....................................3
3 电子政务项目外部效益评价指标体系............................6
3.1 评价指标的选择原则.........................................6
3.2 指标体系设计...............................................7
4 电子政务项目综合评价方法.....................................8
4.1 指标标准化.................................................8
4.2 层次分析法原理.............................................9
4.3 层次分析法在项目评估中的应用..............................11
5 实例分析.....................................................14
5.1 构造决策矩阵...............................................14
5.2 计算综合评价值.............................................14
5.3 结论和讨论.................................................14
6 结束语.......................................................15
参考文献........................................................17
致 谢........................................................18

摘 要
电子政务项目是为实现高效、透明、规范的电子化内部办公，协同办公和对外服务，提高政府竞争力，而进行的一系列投资行为。据全球电子政务调研表统计，美国大约只有三分之一算是成功的，发展中国家电子政务项目失败率更高。因此对电子政务项目的评估显得尤为重要，以避免电子政务低水平重复建设、完工系统使用率低以及所带来的电子政务效益极低等问题。
目前电子政务项目的评估工作过于关注项目自身的技术性能，而缺少对项目建设完工后所带来的效益的评价。电子政务项目作为一项重要的、人人相关的社会工程，除了要从技术角度来评价之外，更加需要一个针对项目效益的评价。
本文建立了电子政务项目外部效益的评价指标体系及评价方法，提出用综合水平指数反映其外部效益水平。在对多指标进行综合评价方法上，采用了目前较为成熟的层次分析法对电子政务项目进行评估，并得到了一系列定量分析结果和等级标准。最后通过实例分析，以总结经验教训，提高对项目的管理水平。

【关键词】电子政务项目 外部效益 指标体系 层次分析法

Abstract
E-government project is a series of investment behavior for the realization of highly effective, transparent, standardized electronic inter-office, the coordination work and service, in order to enhance the government competitive power. In accordance with e government project investigation and research statistics shows that one thirds of US e government project are failure, the figures are higher in developing countries. So e government project assessment is particularly important, in order to against problems of redundant low-level development, low use of finished project system and low benefit of e government.
E-government project assessment at present excessively concerned with technical performance but lack of benefit appraisal after project construction. Since e-government project be as a social project of relating to everybody, we more need a appraisal for project benefit besides technical eva luation .
It establishes the e-government project external benefit appraisal targets and eva luation method in the text, proposing with the comprehensive level index to reflect its external benefit level. Among the comprehensive assessment method for major indicators, we adopts the AHP which is fairly well developed for e-government project assessment, and get a series of quantitative analysis results and level standard Finally, we summing up experience from the example analysis, in order to enhances to the project management level.

【Key Words】E-government Project；External Benefit；Index System；Analytic Hierarchy Process (AHP)；

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