Projects.in.Human.Resources.Training.and.Developement.Apr.2006

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Kogan.Page.Managing.Projects.in.Human.Resources.Training.and.Developement.Apr.2006.pdf (2.31 MB, 需要: 4 个论坛币)

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Managing.Projects.in.Human.Resources.Training.and.Developement.Apr.2006
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Contents
Introduction 1
1. What is a project? 7
Projects and change 7
Features of a project 8
Aims 10
Setting clear objectives 11
Key dimensions of a project 12
People in projects 14
Projects in HR, training and development 15
Outcomes and multiple outcomes 16
Achieving outcomes 17
2. Scoping the project 19
Why scope a project? 20
The life of a project 21
3. Questions, evidence and decisions 29
Does this project meet a need? 29
Does it help to achieve organizational goals? 32
Have we considered all the options? 32
Option appraisal 34
Cost-effectiveness 35
Opportunities and threats 35
Is this project feasible? 36
Should we do a pilot study? 39
Is the benefit worth the cost? 41
4. Defining the project 45
Working with the sponsor 45
Will the project be supported? 47
Stakeholder mapping 49
Working with your stakeholders 52
Creating the project brief 54
Structure of the project brief 56
5. Managing risk 59
Risk and contingency planning 59
Preparing to manage risks 61
Risk assessment and impact analysis 63
Strategies for dealing with risk 64
A contingency plan 65
A framework for managing risk 66
Influencing stakeholders 67
6. Outline planning 71
Where do you start? 72
Developing a project plan 74
Using a logic diagram 75
Identifying deliverables 79
7. Estimating time and costs 85
Estimating time 85
Work breakdown structure 86
Staff costs 90
Avoiding abusive practices 91
Equipment costs 93
Materials costs 94
Estimating revenues and intangible benefits 95
Who should estimate? 95
Planning for quality 96
8. Scheduling 97
Timing and sequence 97
Drawing up a Gantt chart 98
Using computer programs to plan and schedule 99
Identifying the critical path 100
9. Implementing the project 107
Drawing up the implementation plan 107
Team structure 108
Planning team responsibilities 110
Making it happen 111
Resourcing 112
Managing project activities during implementation 112
Keeping an overview 114
10. Monitoring and control 117
Monitoring 118
Milestones 121
Maintaining balance 122
Controlling change 124
11. Communications 125
Communications in a project 125
Why is good communication needed? 127
How can communication be provided? 128
Managing the flow of information 129
Providing information for those who need it 130
Where is information needed? 135
Access to information and confidentiality 136
What might hinder communication? 137
12. Leadership and teamworking 139
The nature of leadership 139
Leadership in a project 140
Power in leadership of projects 141
Style in leadership of projects 143
Leadership roles in a project 144
Motivation and teamworking 146
Team development 147
Managing yourself 150
13. Managing people and performance 151
Preparing for good performance 151
Managing performance of teams in a project 153
Managing relationships and conflict 154
Making requirements explicit 157
Ensuring that the team have the necessary skills and experience 157
Developing collaboration 159
Dealing with poor performance 160
14. Completing the project 163
Handover and delivery 164
Delivering with style 166
Planning for a successful conclusion 166
Closing the project 167
Closure checklists 168
Dismantling the team 169
Project drift 170
15. Evaluating the project 173
Evaluation during a project 174
Evaluation at the end of a project 175
Designing a formal evaluation 176
Planning an evaluation 177
Analysing and reporting the results 181
Follow-up to the report 182
16. Reporting the project 183
Writing a project report 183
Characteristics of a good report 185
Style, structure and format 186
Reporting the project to gain an academic or professional award 188
Making effective presentations 190
Understanding your audience 191
Who is in your audience? 192
Purpose and content 193
Delivery 195
17. Learning from the project 199
Organizational learning about management of projects 199
Sharing learning from a project 202
Individual development from a project 204
Management development through leading a project 205
vi Contents
References 209
Index 211

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